Managing Conflict

Submitted by craig on Thu, 06/03/2010 - 10:48.
Description: 

This highly interactive and engaging half day programme will enable delegates to understand where conflict originates, examine coping mechanisms and empower them with the techniques and confidence to build positive relationships in place of the ones where conflict arose.

Objectives: 
  • Enabling people to understand that they can control and manage a confrontational situation without resorting to aggression or passivity
  • To build relationships both within the business and with clients and suppliers which have positivity, assertiveness and confidence at their heart, thus enhancing the reputation of IPC Media and adding value to the business
  • Empowering people with the skills and confidence to deal with difficult situations, thus growing their overall self-esteem and their effectiveness in other parts of the business.


Benefits: 
  • The language of conflict and the ways to respond
  • Assertiveness – what is it really?
  • Replacing opinions and statements with questions
  • Maintaining strength and focus in the face of aggression
  • Using empathy to mirror the aggressive party/situation
  • Taking the personality and the personal out of the situation, replacing it with a professional and business-like approach.


Who Should Attend?: 

This course would be appropriate for both junior and senior managers. It is not only for those who regard themselves, or who are regarded, as too passive or deferential when dealing with conflict, but also for those who have a tendency towards aggression and over-reaction. This is a course that can be attended without having any prior knowledge, or other management or formal training experience or qualification.