Dealing With Difficult People
Submitted by paulrichmond on Mon, 07/06/2009 - 15:40.
Description:
Many businesses have discovered that their people are dealing with more and more personnel issues and spending valuable time trying to resolve difficult and challenging problems. This can lead to lower morale and can demoralise the teams of staff who work for them.
Objectives:
- the barriers to a successful resolution of an issue
- an introduction to conflict resolution - the processes and patterns of NLP, recalibration of thinking and the understanding of the behavioural frames and filters in our lives
- establishing emotional as well as intellectual intelligence at the centre of our communications and interactions with those both inside and outside our business
- the growth of assertiveness, empathetic thinking and strength in what we do
- building rapport and long-term relationships with those with whom we interact
- forming a strategy for the future that meets our business and personal needs
Benefits:
- Learn the skills and techniques to use for the fast resolution of conflict in everyday situations
- Understanding our own responses when in a conflict situation enables you to take the initiative
- how to control a natural response to fight back
- Be able to see conflict as a negotiating opportunity
- Learn how to resolve issues rather than accentuating them
Who Should Attend?:
Any managers who are frustrated at having to run teams of individuals who refuse to be treated like robots and insist on being quirky and independent!
