Dale Smith

Born and formally educated in Canada, he has been an active member of the business community in the UK for the past 15 years. He began his business learning with event companies such as IIR, Marketing Week/Centaur Publishing and was Director of Seminars for Euromoney Publishing. He later turned his keen interest to behavioural science and training. More recently he has been involved in the design and delivery of numerous people training and development initiatives, working with organisations that include Royal Bank of Scotland, MBNA, Bank of Tokyo, Lombard, Parcelforce, Abbot Pharmaceuticals, Natwest, Vodafone, National Grid, Scottish Water and Orange. Throughout his career, he has been involved in many key meetings and negotiating environments. Dale is a certified NLP practitioner and well versed in behavioural science. Dale knows that the thinking behind courses such as Networking and Presentation, Advanced Selling Techniques, The Personal Brand, Train the Trainer, Contact Centre Management, Team Leader programmes, NLP and Emotional Intelligence can truly inspire course delegates. His keen interest lies in behavioural science, branding and ensuring that customer service is met from all tiers within an organisation. He is passionate about enriching the lives of delegates and improving the customer service excellence with each organisation he works with.