Assertiveness and Influencing
Submitted by paulrichmond on Mon, 07/06/2009 - 10:11.
Description:
This fresh and exciting look at a critical topic for the business professional has been written to take advantage of a greater understanding of human behaviour. Business decisions are often driven by personality and the need to empathise and connect with those inside and outside the firm.
Popular business psychology is introducing new and expansive skills into the area of communications. People are using Neuro-Linguistic Programming to get an edge in negotiations, transactional analysis has changed the way of approaching business and personal negotiations and it is becoming critical to understand the growing field of emotional intelligence and proactivity. This one day course on assertiveness and influencing combines the best of all those subjects, in a highly interactive and useful session.
Objectives:
By the end of the day, delegates will
- Understand assertiveness
- How it differs from aggression and passivity
- Incorporate NLP into your messages - the art and science of personal excellence
- Enhance empathy and respect
- Improve conflict of management
- Increase confidence and self-esteem in every communication
- The nature and application of ‘emotional intelligence’ - the use of self awareness and impulse control to manage situations in a more practical and long-lasting way
- Know how ‘transactional analysis’ is useful in a business environment and the role it plays in assertive behaviour
Benefits:
- Learn to control what you can change and manage what you cannot by
- Read people and use the right communication style
- Understanding the way assertiveness is linked to our self esteem
- Gain confidence
- Learn how to manage people and situations you find difficult
- Gain stronger negotiation skills
- Influence other people's choices
- Raise your profile in a team
- Enhance credibility